The Retail Factorythe one-stop-shop for all your retail and office supplies
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Questions? Call 0800-022-3237
Mon - Fri 9am - 5pm

The Retail Factory can supply all your new shop fixtures and fittings in one delivery with a range of 5,000 products at great prices ! Please request our NEW catalogue now !!

  

Returns

If you wish to arrange a return simply call us on 0800 022 3237 (Open Monday to Friday 8:45 am till 5:00 pm) as we are unable to accept returns via email or online.


My goods are faulty… what do I do?
We’re sorry that your product isn’t working and will gladly arrange a free return for you if the goods were purchased within the last 7 days. We fully test all products that are returned and if a product is found not to be at fault we reserve the right to refuse to credit you and charge for collection if necessary.
Please call us on 0800 022 3237 (Open Monday to Friday 8:45 am till 5:00 pm)  or visit our contact us page if you wish to arrange a return.


You sent me the wrong product… what do I do?
If we send the wrong product we will gladly collect the incorrect item and send you a replacement. There will obviously be no extra charge in this case.


I ordered the wrong product… what do I do?
If you contact us within seven days of receiving the goods then we will gladly collect them and give you a refund minus a 25% re-stocking fee.

If you still wish to return a product after seven days we may accept it but this will be at our discretion. Any products accepted for refund after seven days must be unopened and in re-sellable condition. Goods can only be returned at the managers discretion.


My order has arrived but some of it is missing… what do I do?
We ask all customers to check the delivery note included with their delivery for errors. If a delivery note includes a product that is missing from the parcel then please call us on 0800 022 3237 (Open Monday to Friday 8:45 am till 5:00 pm)  or visit our Contact us page so we can look into it for you.

On occasion we may send your goods on more than one delivery (including items that are backordered), but when more than one delivery has been arranged we will always let you know.

 

© The Retail Factory 2009