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Ever filled in an internet enquiry form knowing that you probably wouldn't receive a response? We know the feeling, which is why we take extra care to ensure that we answer your query; whether you make contact via our website, over the phone or by e-mail.

We can't deliver the service you need without your feedback, and as one of our valuable links to our customers, this page is probably the most important section of our website. Whether it's feedback on our service, a change of details or an update on your order, use it with confidence; it's your resource as much as ours.

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For every email subscription we receive The Retail Factory will make a donation to the Sue Ryder Care Manorlands Hospice in West Yorkshire. The Manorlands Hospice provides a holistic approach to care for patients and their families, find out more.

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You can also reach us by:
Telephone - 0844 800 9305 (between 9am to 5:30pm)
Fax - 0871 714 3275 (anytime)
Email - trf@theretailfactory.co.uk

Any messages left for us with normally be replied to on the same day but if you wish to contact us outside normal office hours, please leave a message and we will be happy to call you back on the next working day.

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