About The Retail Factory

There’s a reason why The Retail Factory is the UK's number one online supplier of retail and office supplies. It isn’t our straightforward, user-friendly website, or even our unbeatable prices (our buying team is responsible for sourcing the best prices for all the products we sell and we’re happy to deliver the savings we make to our customers). It’s our people.

Every customer who orders from The Retail Factory is assigned a dedicated account manager who is available over the phone or by email whenever you need them. We don’t just leave it to technology to look after you; unlike many online supplies companies we’re always happy to deal with our customers face to face or over the phone.

Our dedicated team of supplies professionals is always on hand to make sure that everything runs smoothly, from placing your order to receiving your products. We also recognise that it doesn't always end there; which is why we offer a great aftercare service to make sure you are happy with your purchase.

Our door is always open and we hope you enjoy dealing with us.

You can reach us by:
Telephone - 0800 022 3237 (Open 7 days a week 6:30 am to 11:30 pm)
Fax - 0871 714 3275 (anytime)
Email - trf@theretailfactory.co.uk

The Retail Factory
Weir House
Upper Floor
Bailey Hills Road
Bingley
West Yorkshire
BD16 2RJ