How To Use This Site
Choose the item(s) you wish to buy and place them in your shopping basket using
the "Buy" button. Once you’ve finished shopping, go to your shopping
basket and proceed to checkout. We accept all major credit and debit cards or payment
by business credit account.
Delivery charges vary depending on the products you purchase and you will be able
to see a breakdown of your delivery charge at checkout. Your delivery will come
by courier delivered within normal working hours (Mon to Fri, 9am to 5pm). Please
be aware that our courier will require a signature for delivery.
If you wish to arrange a return you must call us on 0800 022 3237 (Open 7 days a
week 8:45 am to 5:00 pm) as we are unable to accept returns via email or online.
If your goods are faulty we will accept a return as long as the goods were purchased
within the last 6 months.
is taken in the strictest confidence and will be used only to process your order
and provide you with the best possible service. In processing your order we may
pass your details to our suppliers and courier service but this will only be for
the purposes of delivery.
Terms & Conditions
We take extra care to ensure that we respond to your query; whether you make contact
via our website, over the phone or by e-mail.
The Retail Factory is dedicated to working with its customers in all efforts to
recycle their printer cartridges and provides its recycling service free of charge
to all organisations. We are offering all our customers a free cartridge recycling
bin which we will collect once full and recycle in an aim to give a little bit back
to our environment. To arrange for your free cartridge recycling bin, please call
us on 0800 022 3237 (Open 7 days a week 8:45 am to 5:00 pm)
We are committed to making our site accessible to all users and The Retail Factory
website has been designed to meet the Web Accessibility Initiative (WAI).