Delivery
Delivery charges vary depending on the products you purchase and you will be able to see a
breakdown of your delivery charge at checkout.
Delivery on some stationery items is free when you spend over £35, you can see which items
this applies to on the product information pages.
Delivery to locations outside mainland UK will incur an additional delivery charge. These
locations include Northern Ireland, Channel Islands, Isle of Mann, Isle of Wight and Scottish
Highlands.
Delivery times vary depending on the products you order and details of the delivery lead times
are shown on the product information pages. Please be aware some deliveries may arrive in
split shipments as some items are sourced from different warehouses.
Deliveries will arrive by courier within normal working hours (Mon-Fri, 9am-5pm) and all deliveries
will require a signature. Please note bulky items & furniture can only be delivered
to ground floor locations – if your require assistance with the delivery of a bulky item please
calls us and we can make the necessary arrangements.
If you have any questions regarding delivery terms and charges contact us at
csd@theretailfactory.co.uk
or call 0800 022 3237 (Open 7 days a week 6:30 am to 11:30 pm)
Delivery Classifications & Costs:
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Delivery Class A = £7.00 + VAT | order > £35 then delivery = free
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Office Supplies
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Office Equipment
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Kitchen & Cleaning
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Safety & Security
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Computer Supplies
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Mail & Packaging
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Inks, Toners & Cartridges
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Display Tags & Tickets
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Delivery Class B = £6.50 + VAT
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Sale POS
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Size Cube & Markers
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Delivery Class C = £7.50 + VAT
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Security Tags
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Delivery Class D = £6.00 + VAT
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EPoS & Scanners
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Delivery Class E = £6.00 + VAT
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Till Rolls & Ribbons
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Delivery Class F = £10.00 + VAT
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Tagging Guns & Attachments
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Labelling & Price Guns
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Garment Rails & Dividers
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Delivery Class G = £12.00 + VAT
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Chalkboards & Menu Holders
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Delivery Class H = £15.00 + VAT
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Hangers
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Delivery Class I = £15.00 + VAT
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Xmas Decorations
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Delivery Class J = £20.00 + VAT
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Office Furniture
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Delivery Class K = £25.00 + VAT
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Mannequins & Busts
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Delivery Class L = £85.00 + VAT
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Retail Furniture
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Delivery Class M = £12.00 + VAT
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Point of Sale
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Delivery Class N = £85.00 + VAT
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Display Cabinets
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